At Quadra, we provide the industry’s best ERP implementation & support service.
ERP Implementation Process
Implementation of roadmap
Baseline schedule approval
Product installation sign off
Sanity testing of installation
Training / UAT Setup
Configuring business process
Training / UAT
User acceptance test
Pilot project run
Verification of pilot project
Help desk support
After successful completion of the implementation process, Quadra has a robust support system to help resolve your queries & the need for any assistance to ensure seamless adoption of ERP.
We offer a two-level support.
The Customer Service Desk will be your first point of contact. The support desk personnel will
provide you with the first level of assistance and will take down queries for resolution.
Personnel available on weekdays from 9:30 AM to 6:00 PM
Receive a response to issues/change requests within 24 hours to initiate action for resolution.
Single point of contact (Customer Support Executive) for customers for efficient support & service.
Telephonic assistance for better coordination & support.
Online assistance available for Quadra installations at the client site and installation related troubleshooting.
Our customer service executives are also available on chat & email; besides providing assistance for remote diagnosis.
The exclusive online customer service portal offers easy-to-use features and is accessible 24/7. The portal helps you
Log issues & enhancement requests
Track the status of all requests
Get real-time updates on the status of request by auto-email
The portal allows our clients to update their comments, additional details, if any, directly on the web portal against specific requests. The updates can be made anytime, and we will direct these to the customer service team for immediate attention.
We help you streamline Project Management & Delivery, Sales & CRM, and Compliance for your Construction Enterprise, with expert digital solutions for increased productivity and revenue.
Registered Office :
No. 35, 4th Floor, South End Road,
Basavanagudi, Bengaluru – 560 004