Make your investment
in ERP worthwhile

At Quadra, we provide the industry’s
best ERP implementation & support
service.

ERP Implementation Process

Kickoff Meeting

  • Implementation of roadmap
  • Team formation
  • Baseline schedule approval

Installation

  • Product installation sign off
  • Sanity testing of installation

ERP Blueprint

  • Process mapping
  • Role mapping

Training / UAT Setup

  • Configuring business process

Training / UAT

  • User training
  • User acceptance test

Pilot Run

  • Pilot project run
  • Verification of pilot project

Support

  • Training tutorials
  • Help desk support
  • Personalised visits

Our Customers

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Customer Service

After successful completion of the implementation process, Quadra has a robust support system to help resolve your queries & the need for any assistance to ensure seamless adoption of ERP. We offer a two-level support.
The Customer Service Desk will be your first point of contact. The support desk personnel will provide you with the first level of assistance and will take down queries for resolution.
  • Personnel available on weekdays from 9:30 AM to 6:00 PM
  • Receive a response to issues/change requests within 24 hours to initiate action for resolution.
  • Single point of contact (Customer Support Executive) for customers for efficient support & service.
  • Telephonic assistance for better coordination & support.
  • Online assistance available for Quadra installations at the client site and installation related troubleshooting.
Our customer service executives are also available on chat & email; besides providing assistance for remote diagnosis.

QTRACK

The exclusive online customer service portal offers easy-to-use features and is accessible 24/7. The portal helps you
  • Log issues & enhancement requests
  • Track the status of all requests
  • Get real-time updates on the status of request by auto-email
The portal allows our clients to update their comments, additional details, if any, directly on the web portal against specific requests. The updates can be made anytime, and we will direct these to the customer service team for immediate attention.
We help you streamline Project Management & Delivery, Sales & CRM, and Compliance for your Construction Enterprise, with expert digital solutions for increased productivity and revenue.
  • Registered Office :
No. 35, 4th Floor,
South End Road, Basavanagudi,
Bengaluru – 560 004
  • Support & Development Centre :
Unit No: 305, Hilite Plantino, Third floor,
Shankar Nagar Colony Road, Kannadikkadu,
Maradu, Kochi – 682304
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