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Called the bank they said it was their outside merchant. Each time, I was placed on hold 45-40 minutes and still did not get to the customer agent. Do not use this company, they are crooked. Please be aware that these two entities are subsidiary and are under the same umbrella. Sign up today to see it in action. Bank contacted Elevon who stated a six-month hold would be placed on Merchant’s future credit card transactions. Elavon charges me 5.32 % for processing the unqualified credit card charges. We don’t have a ton of money, everything we have done has been on our own. My Equinox card processing machine had an error message making it unusable. AVOID THIS COMPANY AT ALL COSTS> SCAM. Don’t understand why your having this problem, but I love my rep. This company (Elavon Merchant Services) will charge you 7.78% (unqualified rate as of March 2015) processing fees. I had the clothing set up in plans of advertising for it down the road but never made any sales yet. four emails with the exact same comment. Isn’t there a law/regulation about notification or disclosure on this? Helcim is one of our top picks for payment processing! Total lack of communication from them, should not be allowed to trade. They add charges to your bill and do not tell you what they are for. It gets worse. I just dont know what to do! Review 75 page Terms of Service, recomend a lawyer if needed so merchant is fully educated on charge backs and other issues. While Elavon are fairly competitive on rates. ARE YOU SERIOUS?! The company’s marketing strategy, however, still has room for improvement — there are very few disclosures of processing rates, account fees, or contract terms on its website. Costco Merchant Services pricing can be a bit confusing as a result, but they are cheaper than standard Elavon for most customers. Needless to say, we are done with this company and have chosen someone else to work with. We occasionally send out emails with special offers. I sent a follow up email a few days later and still heard nothing. We contacted Elavon to stop billing us over $100 a month for service we were not using. However, there are also some notable disadvantages to dealing with an organization of Elavon’s size. There has to be an easy method you are I think only people having no problems until now are happy but if things goes bad…..good luck! So basically the merchant company charge me almost 2 grand for a machine I never used, and U.S bank signed me up with this company. clicked on the -Notify me when new comments are added- checkbox and from now on whenever a comment is added I receive Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing. Elavon is one of our top picks for credit card processing! I had some trouble with the credit card machine. At the same time, its use of overpriced equipment leases, reliance on independent sales agents, and high complaint volume from merchants lowered its overall score significantly. Like most providers that offer flat-rate pricing, Elavon’s small business plans feature low monthly fees but high, fixed processing rates. I buy from manufacturers and resell to people. When you use Elavon card processing, Costco is getting paid a commission on your business. After inquiring with my Elavon rep today about upgrading my terminal, she responded with a $650 price for a verifone VX520. http://video.costco.com/?v=1765791384 : watch this video featuring products available on Costco.com. I returned a damage deposit through the phone system for $600. They are a rip off company. Also, its continued reliance on independent sales agents hurt its score in this category. How is that possible ? For a limited time get 50,000 rewards points when you spend $1000 with Brex. We are a large art & antiques co with part of an internet sales platform we conduct some business on. All of my money comes from my business, it is my lively hood. Your experience can help others make better choices. Costco Merchant Account Review – Costco Merchant Services. Alert Stay Away…… An elevon representative made all sorts of promises and offered all of these great rates if I signed a 3 year contract. The first month they took out 147.00 from my account and did not do one thing give me any equipment or provide any service except for releaving me of my money, but that does cost. While it’s good to see that Elavon is following the growing trend in the processing industry by eliminating its early termination fees, I’d like to see the company remove the three-year term as well as offer true month-to-month contracts. Elavon made the cut! When I call I get put on hold and no live person ever comes back. They skirted the issue that they had never processed one credit card since my signing of the contract. I assume they do this intentionally hoping people only set up a processing account online.Result, this year I was charged $49.99 for this new “location fee” without warning. Brex Corporate Card for Startups is one of our top picks for business credit cards! One easy way to find the while label ISO’s is to just do a Google search for “Accepted by Elavon, Inc” (include the quotes) to find any website that has a link to a merchant application with Elavon as the acquirer. Unlike most merchant account providers, there was some proration of the ETF. It’s their business strategy to stretch it out for as long as they can. As a reseller of Elavon contracts, Costco shows a lower complaint rate than Elavon and offers some mild additional value that its processor does not. If you want to use Elavon, I’d suggest that you tell them you’ve talked to other companies who are willing to waive your gateway setup fee. Today, they cook me to dead by putting my machine out of date without notification. I’ve had several veri -phone terminals over the years and had only a few problems( cost me $600) but the new chip reader terminal(ingenico something or other) has been a nightmare and the customer service dept basically has said we can’t help you, we don’t know why all chip charges are declined , it has to be every bank in the worlds fault, not us or that new machine we just sold you. Anyhow, TERRIBLE company. They had two weeks to get this straightened out – not enough time? I waited a few more days just to make sure I was not being impatient. Stay clear-, Elavon and East Comerce Solutions Inc. are the worst Merchant Company EVER!!!! They did have my permission to take money out for the service and equipment — the they never provided the service and equipment. I hope i can get my account open, or I will have to go with another processor which will take weeks to set up. Not only do you have to create an online account to process online (www.myvirtualmerchant.com ) you have to create a separate statement account (www.merchantconnect.com) just to look at your statements. The dipping into your bank account for unexplained reasons will never stop. HOWEVER, I was also a branch manager for a bank that referred customers to reps that set my customers up with accounts and I had customers feel the same way you do – that they weren’t aware of what they had gotten stuck with. They agreed. Our rates (through Costco) are lower than you report. You may want to read up on how much more expensive “flat rate pricing” is before you support it. After 3 weeks of being unable to process any cc, I decided to call Flagship. We get this question from time to time, so we wrote an article about Negativity Bias, to help break it down for our readers. 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